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Return & Refund Policy

At Somalooms Textiles, we take pride in the quality and craftsmanship of our home textile products. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 07 days of receiving your order, provided the following conditions are met:

  • Items must be unused, unwashed, and in their original packaging.
  • Tags and labels must still be attached.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalized items.
  • Clearance or final sale items
  • Items damaged due to misuse or improper care.
  • Opened bedding or linens due to hygiene reasons (unless defective)

3. How to Request a Return

To initiate a return, please email us at somaloomstextiles@gmail.com with the following details:

  • Order number
  • Reason for return
  • Photos (if the product is damaged or incorrect)

Once approved, you will receive return instructions and the return address.

4. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service for your return. We are not responsible for items lost during return transit.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original payment method within 2-3 business days
  • Shipping charges are non-refundable, unless the return is due to an error on our part

6. Exchanges

If you wish to exchange an item (e.g., different size, color, or product), please email us. Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos. We’ll make it right with a replacement or refund.

8. Cancellations

Orders can be cancelled within 04 hours of placement, as long as they have not been shipped. Please contact us immediately at somaloomstextiles@gmail.com.

9. Contact Us

If you have any questions about your return or need assistance, reach out to us:

📧 Email: somaloomstextiles@gmail.com